Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.
1 Information we collect
We may collect:
Name, email, phone number
Booking details
Retreat intake information
Coaching intake information
Messages sent via contact forms
Payment details (processed securely via third‑party providers)
2 How we use your information
We use your information to:
Respond to enquiries
Manage bookings
Deliver wellbeing services
Send relevant updates or resources
Improve our website and client experience
We do not sell or share your data for marketing.
3 Legal basis for processing
We process your data under:
Consent
Legitimate interest
Contractual necessity (bookings)
4 Data retention
We keep your data only as long as necessary, in line with UK GDPR and the nature of the services we provide. Retreat intake forms: retained for up to 12 months after your retreat, then securely deleted.
Coaching notes: retained for up to 12 months after your programme ends, then securely deleted.
Booking and payment records: retained for up to 6 years (as required by UK financial regulations).
Health and emergency information: deleted immediately after your retreat or event has ended.
Marketing data: retained until you unsubscribe or request removal. You may request deletion of your data at any time unless legal obligations require us to retain specific records.
5 Your rights
Under UK GDPR, you have the right to:
Access your data
Request corrections
Request deletion
Withdraw consent
Request a copy of your data
Object to certain types of processing
Contact us at your email here to exercise these rights.
6 Data storage and security
Your data is stored securely and accessed only by authorised personnel.
We take reasonable steps to protect your information from loss or misuse.
7 Cookies
This website may use cookies to improve user experience.
You can disable cookies in your browser settings.
8 Updates to this policy
We may update this Privacy Policy occasionally.
The latest version will always be available on this page.